Delivery & Returns

$15 Delivery Australia Wide

 

DELIVERY LOCATIONS

Currently delivering in Australia Only.

PROCESSING YOUR ORDER

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

We are more than happy to write instructions as instructed.  If you choose to have your order left if you are not at home responsibility is yours but contact us immediately to discuss.

Delivery is between Monday and Friday. Please select insurance if you want your order covered incase of damages during delivery process.

TRACKING ORDERS

All orders delivered within Australia automatically have tracking.  If your order has not arrived please contact our customer service department for assistance of tracking at jfreshsupplies@gmail.com

DELIVERY TIMES

Orders that don't include personalised items are usually dispatched within 2 business days, Personalised items usually dispatched within 3-5 business days. We endeavour to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-7 days.

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.

PRICES AND PAYMENT

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

REFUNDS AND RETURNS
The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, the following products can not be accepted:
  • Custom or personalised orders

  • Intimate items (for health/hygiene reasons)

  • Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We will ensure that we pack your order with the greatest of care and consideration of safety.  But in the circumstance of your order arriving in a damaged state of items, or error of goods, please contact us immediately to discuss replacement of goods. Only orders that have selected shipping insurance can claim replacement.

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